Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Business Information: Legal business name, EIN, business address, website URL, and authorized representative details provided during account registration.
• Contact Information: Name, email address, phone number, and mailing address.
• Usage Data: IP address, browser type, pages visited, and interaction data collected through cookies and similar technologies.
• Communications: SMS messages, call logs, and other communications transmitted through the CleanCall platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the CleanCall platform and related services
• Process account registrations and billing
• Send transactional communications such as account confirmations, alerts, and support responses
• Comply with legal obligations, including A2P 10DLC SMS regulatory requirements
• Improve our services and user experience

3. SMS / Text Message Communications

Cognautics LLC provides SMS messaging capabilities through the CleanCall platform. With respect to SMS communications:

• Consent: We only send text messages to individuals who have provided express written or verbal consent to receive such messages. Consent is never assumed or pre-checked.
• Opt-Out: Recipients may opt out of receiving SMS messages at any time by replying STOP to any message. Upon receipt of a STOP message, no further messages will be sent.
• Help: Recipients may reply HELP to any message to receive assistance contact information.
• Message Frequency: Message frequency varies depending on account activity and business need.
• Rates: Message and data rates may apply depending on your mobile carrier plan.
• No Sale or Sharing of Mobile Information: Mobile phone numbers and SMS consent information will NOT be shared with or sold to third parties or affiliates for marketing or promotional purposes. This information is used solely to deliver the communications you have consented to receive.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:

• Service Providers: We share data with trusted third-party vendors (such as Twilio for SMS delivery infrastructure) who assist us in operating our platform. These vendors are contractually obligated to protect your data and may not use it for any other purpose.
• Legal Requirements: We may disclose information if required to do so by law or in response to a valid legal request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the information we hold. However, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to take precautions to protect your personal information.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. You may disable cookies through your browser settings; however, some features of the site may not function properly as a result.

7. Third-Party Links

Our website or platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any information.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete the personal information we hold about you
• Opt out of certain data uses
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the information below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: